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| Author: | Knutson, B. J. (et al.) |
| Title: | Identifying the dimensions of the guest's hotel experience |
| Journal: | Cornell hospitality quarterly: hospitality leadership through learning
2009 : FEB, VOL. 50:1, p. 44-55 |
| Index terms: | factor analysis hotel management |
| Language: | eng |
| Abstract: | Purpose of this article is to identify the dimensions of a guest's hotel experience. The study relies on data from a web-based survey. The analysis was made using exploratory factor analysis. The findings reveal an eighteen-item index consisting of four factors: environment, accessibility, driving benefit and incentive. |
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