search query: @indexterm Information technology / total: 1908
reference: 282 / 1908
| Author: | Doll, W.J. Deng, X. Scazzero, J.A. |
| Title: | A process for post-implementation IT benchmarking |
| Journal: | Information & Management
2003 : DEC, VOL 41:2, p. 199-212 |
| Index terms: | Benchmarking Information technology Learning Internet Models |
| Freeterms: | WWW |
| Language: | eng |
| Abstract: | This paper proposes a web-enabled process for benchmarking information technology (IT) outcomes (effective use and impacts) and diagnosing problems with the user's learning. The process is based on an explicit causal model of how induced and autonomous learning factors drive IT usage and impacts. The proposed process enables internal versus "best-in-class" causal analysis. |
SCIMA