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| Author: | Park, Y. |
| Title: | A methodology for establishing operational standards of airport passenger terminals. |
| Journal: | Journal of Air Transport Management
1999 : APR, VOL. 5:2, p. 73-80 |
| Index terms: | Airports Passenger transport Operational research Service management |
| Language: | eng |
| Abstract: | The author discusses a methodology for establishing operational standards of airport passenger terminals using a perception-response model. The proposed approach is defined by the graphical representation of passengers' collective attitudes towards the range of operational service at an airport passenger terminal. It adopts new concepts to establish service standards through a special survey to better interpret terminal operations and service level. |
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