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| Author: | McDermott, R. |
| Title: | Measuring the Impact of Communities |
| Journal: | Knowledge Management Review
2002 : MAY-JUN, VOL. 5:2, p. 26-29 |
| Index terms: | MEASUREMENT CONSULTANCY COMMUNITY PLANNING ANALYTICAL REVIEW |
| Language: | eng |
| Abstract: | Building communities of practice seems like a smart way to encourage collaboration across organizational lines. The paper answers what happens when you need to show proof that the communities are working and are worth the investment. The framework presented in this article should help. The author explains how to make sense of a chain of community activities, outcomes and value in the language of the business. The author of the article provides the following outcomes: community activities typically result in improvements to the following three areas: 1. Personal Knowledge; 2. Strength of Relationships; 3. Access to Information. The paper provides a substantial list of references on this subject. |
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