search query: @indexterm netherlands / total: 1955
reference: 132 / 1955
| Author: | Frenkel, S.J. Sanders, K. |
| Title: | Explaining variations in co-worker assistance in organizations |
| Journal: | Organization Studies
2007 : VOL. 28:6, p. 797-823 |
| Index terms: | management control organizational commitment individual behaviour employees workers public sector models Netherlands |
| Language: | eng |
| Abstract: | Lateral (here as: lat.) processes in organizations have added significance when working in flattened hierarchies and networked organizations. Co-worker assistance (as: co-wrk-astce.) refers to a key aspect of lat. relations: workers' helping behaviour of their immediate colleagues. Based on data from a Dutch survey of public sector and related service employees, a model of co-wrk-astce. is developed and tested. It is argued that reciprocity facilitates management-induced co-wrk-astce., depending on the extent of workers' organizational commitment (as: org-comm.) which is influenced by the way of control exercised by management. Among others, evidence is found for org-comm. acting as a partial mediator btw. co-wrk-astce. and bureaucratic control, co-worker control, and facilitative supervision respectively. |
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