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Author:Wiersma, E.
Title:An exploratory study of relative and incremental information content of two non-financial performance measures: Field study evidence on absence frequency and on-time delivery
Journal:Accounting, Organizations and Society
2008 : FEB/APR, VOL. 33:2-3, p. 249-265
Index terms:financial performance
performance measurement
managers
service
companies
Netherlands
Language:eng
Abstract:This exploratory field study tests the relative and incremental information content of two non-financial performance measures compared to financial performance measures for future financial performance. The data is from the contracts of the managers of 27 responsibility centers of a large Dutch service firm. The analysis is based on three years monthly observation. It is found, among others, that in the research context the two non-financial measures absence frequency and on-time delivery do not have more relative information content than lagged financial measures.
SCIMA record nr: 269764
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