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| Author: | Zeleny, M. |
| Title: | Knowledge as a new form of capital. Part 2. Knowledge-based management systems |
| Journal: | Human Systems Management
1989 : VOL. 8:2, p. 129-143 |
| Index terms: | MANAGEMENT SYSTEM MANAGEMENT INFORMATION ARTIFICIAL INTELLIGENCE SCIENCE CAPITAL |
| Language: | eng |
| Abstract: | How is human business to be managed in an increasingly knowledge-intensive environment? Can traditional labor- or capital-intensive management systems be reconstructed under such nontraditional conditions of knowledge dominance? What are the basic characteristics, requirements and potentials of knowledge-oriented management systems? In an attempt to answer these questions the notion of the customer-oriented Integrated Process Management (IPM) paradigm is introduced. It is shown that this paradigm can serve as a prototype of emerging knowledge-based management systems. A number of useful cases and examples of IPM praxis are discussed. Broader socio-political implications are highlighted. |
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