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| Author: | Sullivan, J. Kameda, N. Nobu, T. |
| Title: | Bypassing in managerial communication |
| Journal: | Business Horizons
1991 : JAN-FEB, VOL. 34:1, p. 71-80 |
| Index terms: | MANAGEMENT INFORMATION COMMUNICATION MOTIVATION STRESS CONFLICT |
| Language: | eng |
| Abstract: | Bypassing occurs when people miss each other with their meanings. They use the same words but attribute different meanings to them. It is often the case that two managers only achieve apparent agreement. The apparent agreement is bypassing, and it leads to erroneous expectations by each person about the behaviour of the other person. Because of bypassing and the resulting failed expectations, serious conflicts can occur which may threaten harmony. Senior managers generally do not identify a miscommunication as such. Rarely is conflict attributed to misundertanding born of bypassing. Negative attributions of poor subordinate motivation are more common. Bypassing may occur also in stress conditions. |
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