search query: @author Brignall, T.J. / total: 2
reference: 2 / 2
« previous | next »
Author: | Brignall, T.J. Fitzgerald, L. Johnston, R. |
Title: | Performance measurement in service businesses |
Journal: | Management Accounting (London)
1991 : NOV, VOL. 69:10, p. 34-36 |
Index terms: | SERVICE INDUSTRIES PERFORMANCE APPRAISAL COMPETITIVENESS |
Language: | eng |
Abstract: | Summary of findings of research into performance measurement in service businesses. 6 dimensions for competitive success. Management information and accounting systems. Measurement of 3 stages. Control and performance measurement. Flexibility. Performance and resource utilisation. A Table and 3 Figures illustrate the study. |
« previous | next »
SCIMA