search query: @author Ripley, M. J. / total: 2
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| Author: | Ripley, R. E. Ripley, M. J. |
| Title: | Empowerment, the cornerstone of quality: empowering management in innovative organizations in the 1990s |
| Journal: | Management Decision
1992 : VOL. 30:4, p.20-43 |
| Index terms: | DELEGATION MOTIVATION CULTURE PRODUCTIVITY PROBLEM SOLVING CREATIVITY |
| Language: | eng |
| Abstract: | Quality empowering management is to the future of renewed worldwide competitiveness what quality control, participative management programs and zero defects were to quality improvement. Empowerment holds that promoting employee involvement empowers workers to perform as whole, thinking human beings. Empowerment is the glue by which the elements of customer focus, quality process and products, continuous improvements, self-managing teams, quality measurement, and utilization of the total workforce abilities are held together. Self-managing teams are one of the major keys in the innovative organization to solving complex problems , increasing productivity, and heightening creativity. A radical change in culture is required altogether. |
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