search query: @author Marien, B. / total: 2
reference: 2 / 2
« previous | next »
| Author: | Marien, B. |
| Title: | Putting TQM into the performance review process |
| Journal: | Research Technology Management
1992 : SEP-OCT, VOL. 35:5, p. 39-43 |
| Index terms: | R&D CHEMICAL INDUSTRY MANAGEMENT QUALITY |
| Language: | eng |
| Abstract: | Olin R&D's performance management process (PMP) introduces the concepts of total quality management into its performance appraisal and career development system. PMP is employee-driven, with clear focus on meeting customer expectations. The employee is responsible for customer satisfaction, which forms the basis for the entire process. The supervisor/boss evolves into a coach/mentor who actively assists the employee in meeting customers' expectations consistent with the overall goals of the organization. |
« previous | next »
SCIMA