search query: @author Geller, A. / total: 2
reference: 1 / 2
« previous | next »
| Author: | Pfau, B. Detzel, D. Geller, A. |
| Title: | Satisfy your internal customers |
| Journal: | Journal of Business Strategy
1991 : NOV-DEC, VOL. 12:6, p.9-13 |
| Index terms: | EMPLOYEES HUMAN RESOURCE MANAGEMENT HUMAN RELATIONS EMPLOYEE ATTITUDES HUMAN RESOURCE ACCOUNTING |
| Language: | eng |
| Abstract: | The lack of close attention to internal supplier-customer relationships can jeopardize external customer satisfaction. Companies must ensure that all customers are satisfied - both whithin and outside of the firm. Shaping a culture that stresses and successfully drives internal customer satisfaction requires a number of steps. The organization first needs to address basic employee needs. Human, physical, and technological resources must be adequate. Companies must spotlight internal customer service as a priority. Internal customer satisfaction should be rigorously monitored both formally and informally. |
« previous | next »
SCIMA