search query: @author Tan, M. / total: 2
reference: 2 / 2
« previous | next »
| Author: | Tan, M. |
| Title: | Establishing mutual understanding in systems design: an empirical study |
| Journal: | Journal of Management Information Systems
1994 : SPRING, VOL. 10:4, p. 159-182 |
| Index terms: | COMMUNICATION INFORMATION TECHNOLOGY MANAGEMENT |
| Language: | eng |
| Abstract: | This article reports a study of the communication behaviors of systems analysts when they work with clients to determine systems requirements. The study hypothesizes that three key processes - shifting perspective, managing transaction,and establishing rapport - affect mutual understanding. The findings suggest that, while there is great variability in the communication behaviors of system analysts, there are nevertheless discernible styles and patterns of effective communication. |
« previous | next »
SCIMA