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| Author: | Martinez, A. L. |
| Title: | Gestion de la calidad total en la administracion publica espanola ? |
| Journal: | Informacion Comercial Espanola
1993 : DEC, 724, p. 114-126 |
| Index terms: | TOTAL QUALITY MANAGEMENT PUBLIC ADMINISTRATION CONSUMER SATISFACTION SPAIN |
| Language: | spa |
| Abstract: |
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