search query: @author Niven, D. / total: 2
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| Author: | Niven, D. |
| Title: | When times get tough, what happens to TQM? (Qualitätssteuerung) |
| Journal: | Harvard Business Review
1993 : MAY-JUN, VOL. 71:3, p. 20-22,24-26,28-29,32-34 |
| Index terms: | |
| Freeterms: | UNTERNEHMENSSTRATEGIE, QUALITÄTSPOLITIK |
| Language: | eng |
| Abstract: | Five years ago, Mueller Chemical Company's biggest customer demanded that a TQM program should be installed. Now the company's executives, who need to downsize their own company, must decide whether the quality teams and measurement systems should be scrapped. Commentators discuss whether TQM is worth the effort. |
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