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| Author: | Shadur, M. |
| Title: | Total quality - systems survive, cultures change |
| Journal: | Long Range Planning
1995 : APR, VOL. 28:2, p. 115-125 |
| Index terms: | TOTAL QUALITY MANAGEMENT ORGANIZATIONS MANUFACTURING |
| Language: | eng |
| Abstract: | Criticism of total quality management (TQM) are now emerging and there is a prospect that TQM will be discarded prematurely. Taking Australia as the focus of attention, it is argued that TQM can contribute to improved international competitiveness - through TQM alone does not guarantee success. TQM goes beyond earlier piecemeal techniques such as quality circles and requires a strategic organization-wide change programme. |
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