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| Author: | Gilbert, G. R. |
| Title: | Human resource management practices to improve quality. A case example of human resource management intervention in government |
| Journal: | Human Resource Management
1991 : SUMMER, VOL. 30:2, p. 183-198 |
| Index terms: | |
| Freeterms: | PERSONALFÜHRUNG, ÖFFENTLICHE VERWALTUNG, QUALITÄTSPOLITIK |
| Language: | eng |
| Abstract: | This article describes the quality approach to management in government and contrasts it with the classic approach. It particularly focuses on Project Pacer Share, a government total quality management effort at McClennan Air Force Base where, using quality tools and techniques, major reforms in the United States Civil Service System and human resource management are being tested. Human resource management initiatives that need to be undertaken to support organizationwide quality performance are presented. |
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