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| Author: | Day, D. V. |
| Title: | Expertise and problem categorization: the role of expert processing in organizational sense making |
| Journal: | Journal of Management Studies
1992 : JAN, VOL. 29:1, p. 35-47 |
| Index terms: | |
| Freeterms: | ENTSCHEIDUNGSTHEORIE, ORGANISATIONSFORSCHUNG |
| Language: | eng |
| Abstract: | The authors studied the use of expert processing in the categorization of organizational problems. They compared problem categories of CEO's (experts) with those of MBA students (novices). The results indicate that experts categorize problems faster, had greater variance in the number of categories and incorporated more problem information. The findings are consistent with the contention that experts rely on well-developed heuristics at their decision making, allowing them to make sense of strategic issues quickly. |
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