search query: @author Shell, R. L. / total: 2
reference: 2 / 2
« previous | next »
| Author: | Shell, R. L. Allgeier, R. G. |
| Title: | A multi-level incentive model for service organizations (Lohnanreizsystem; Dienstleistungsbetriebe; Leistungsbewertung; EDV-Einsatz) |
| Journal: | Applied Ergonomics
1992 : FEB, VOL. 23:1, p. 43-48 |
| Index terms: | |
| Freeterms: | FERTIGUNGSÜBERWACHUNG |
| Language: | eng |
| Abstract: | Incentive programmes for production employees have been used for many years. More recently, there has been an increasing desire to use incentive programmes in service applications, particularly with the advent of electronic performance monitoring. This paper summarizes the methodology for developing a model that incorporates the parameters of quality (customer and supervisor evaluations), quantity of production, sales and individual goals. The model was used to compute incentive bonus payments for customer service employees who performed above standard. The model could be applied to any service organization. |
« previous | next »
SCIMA