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| Author: | Rosenthal, S. R. Salzman, H. |
| Title: | Hard choices about software: the pitfalls of procurement (Dienstleistungsbetriebe) |
| Journal: | Sloan Management Review
1990 : SUMMER, VOL. 54A - 31:4, p. 81-91 |
| Index terms: | |
| Freeterms: | SOFTWARE, EINKAUF, EDV-MANAGEMENT, PRODUKTPOLITIK |
| Language: | eng |
| Abstract: | As competition in the service sector increases, companies must provide services more effectively and at a lower cost. Computer systems are now viewed as a tool for improving existing services and even for forging new service products. This paper draws on recent research, which describes and explains managerial challenges in procuring effective applications software for use in service companies. |
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