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| Author: | Crandall, W. Menefee, M. |
| Title: | Crisis management in the midst of labor strife: preparing for the worst |
| Journal: | SAM Advanced Management Journal
1996 : WINTER, VOL. 61:1, p. 11-15 |
| Index terms: | CRISIS MANAGEMENT SKILLS COMPANIES |
| Language: | eng |
| Abstract: | It was a classic case requiring crisis management. A group of union gold miners walked off the job. Another group of miners from the same union crossed the picket line. Then, on the morning of September 18, 1992, a misterious explosion killed nine miners. Accident or homicide? fortunately, most companies with labour unions will never deal with a crisis of this magnitude. However, crises do occur, and the way they are handled can be a key element in a firm's survival and financial health. Crisis management is the term generally used to describe the process of handling these troublesome events. |
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