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| Author: | Brynjolfsson, E. Hitt, L. |
| Title: | Paradox lost? Firm-level evidence on the returns to information systems spending |
| Journal: | Management Science
1996 : APR, VOL. 42:4, p. 541-558 |
| Index terms: | INFORMATION TECHNOLOGY PRODUCTIVITY SOFTWARE |
| Language: | eng |
| Abstract: | The "paradox lost" of information systems (IS) is that, despite enormous improvements in the underlying technology, the benefits of IS spending have not been found in aggregate output statistics. One explanation is that IS spending may lead to increases in product quality or variety which tend to be overlooked in the aggregate statistics, even if they increase output at the firm-level. Furthermore, the restructuring and cost-cutting that are often necessary to realize the potential benefits of IS have only recently been undertaken in many firms. |
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