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| Author: | Stank, T. Daugherty, P. Ellinger, A. |
| Title: | Information exchange, responsiveness and logistics provider performance |
| Journal: | International Journal of Logistics Management
1996 : VOL. 7:2, p. 43-58 |
| Index terms: | INFORMATION EXCHANGE CONTROL LOGISTICS |
| Language: | eng |
| Abstract: | The impact of information exchange on suppliers' performance is investigated in the context of trade relationships formed between manufacturers and third party providers of international logistics services. A conceptual model that predicts the important linkages among information exchange, responsiveness and performance is introduced and tested. The research shows that information exchange positively affects customers' perceptions of third party logistics providers' performance; information exchange also positively affects logistics providers' service responsiveness. |
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