search query: @author Kaufman-Scarborough, C. / total: 2
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| Author: | Kaufman-Scarborough, C. |
| Title: | Reasonable access for mobility-disabled persons is more than widening the door |
| Journal: | Journal of Retailing
1999 : WIN, VOL.479-508 |
| Index terms: | Shopping Health economics Disablement Consumer satisfaction |
| Language: | eng |
| Abstract: | The author investigates an apperent dilemma facing retailers: that architectural interpretations of the Americans with Disabilities Act (ADA) do not create the reasonable access that mobility-disabled shoppers actually desire. She proposes that reasonable access depends heavily on a commitment by individual retailers to interprete the ADA in terms of consumer experience. |
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