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| Author: | Jain, B.A. Solomon, J.S. |
| Title: | The effect of task complexity and conflict handling styles on computer-supported negotiations |
| Journal: | Information & Management
2000 : JUN, VOL. 37:4, p. 161-168 |
| Index terms: | Decision support systems Communication |
| Freeterms: | Negotiation support systems Electronic meeting systems |
| Language: | eng |
| Abstract: | Prior research has indicated that groups using Negotiation Support Systems (NSS) achieve better outcomes than face-to-face groups. However, these studies indicate that the main source of value added is provided by the Decision Support System (DSS) component, with very little additional value provided by the electronic communication component. In this study, the value added by the electronic communication component is examined, taking into consideration task complexity and conflict handling style of the participants. Both these are likely to impact the extent to which computer-support enhances negotiation outcomes. |
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