search query: @author Wong, M. Y. / total: 2
reference: 2 / 2
« previous | next »
Author: | Heung, V. C. S. Wong, M. Y. Qu, H. |
Title: | Airport-restaurant service quality in Hong Kong : An application of servqual |
Journal: | Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 86-96 |
Index terms: | Restaurants Airports Service quality Hong Kong |
Language: | eng |
Abstract: | The main finding of this study is that by meeting travellers' service-quality expectations, airport restaurants can gain a competitive advantage. |
« previous | next »
SCIMA