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| Author: | Rudi, N. Pyke, D. Sporsheim, P. |
| Title: | Product recovery at the Norwegian national insurance administration |
| Journal: | Interfaces
2000 : MAY-JUN, VOL. 30:3, p. 166-179 |
| Index terms: | NORWAY NATIONAL INSURANCE ADMINISTRATION |
| Language: | eng |
| Abstract: | Technical aid centres (TACs) in Norway supply devices, such as wheelchairs and hearing aids, to people with handicaps. When a device is returned to a TAC, the TAC staff must decide whether to scrap it or to refurbish it so that it can be used again. The Norwegian National Insurance Administration found that decision makers were scrapping units too frequently, basing their decisions mainly on the hours of labor required to refurbish. |
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