search query: @author Taylor, S. A. / total: 2
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| Author: | Strong, K. C. Ringer, R. C. Taylor, S. A. |
| Title: | THE* rules of stakeholder satisfaction (* timeliness, honesty, empathy) |
| Journal: | Journal of Business Ethics
2001 : AUG I, VOL. 32:3, p. 219-230 |
| Index terms: | BUSINESS ETHICS INDIVIDUAL BEHAVIOUR STAKEHOLDERS MANAGEMENT BEHAVIOUR |
| Language: | eng |
| Abstract: | Customers, stockholders, and employees of financial institutions were surveyed to identify management behaviors that lead to stakeholder satisfaction. The factors critical to satisfaction across stakeholder groups are timeliness of communication, the honesty and completeness of information and the empathy and equity of treatment by management. |
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