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| Author: | Cross, B. |
| Title: | Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks |
| Journal: | Organizational Dynamics
2001 : AUTUMN, VOL. 30:2, p. 100-120 |
| Index terms: | KNOWLEDGE NETWORKS EMPLOYEES |
| Language: | eng |
| Abstract: | This article reports results from a research program designed to help managers promote knowledge creation, sharing and learning in strategically important networks of employees. In the first phase, the authors studied information seeking from relationships that 40 managers relied on for informational and learning purposes. The authors found that despite easy access to a world-class knowledge management system and other accessible information sources, 85% of the managers indicated getting information that had an impact on the success of a project from their personal network. In the second phase, the authors worked with a cross-industry research group of companies and government agencies to assess and promote information flow within strategically important networks of employees. |
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