search query: @author Watkins, M.D. / total: 2
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| Author: | Watkins, M.D. Bazerman, M.H. |
| Title: | Predictable surprises: The disasters you should have seen coming |
| Journal: | Harvard Business Review
2003 : MAR, VOL. 81:3, p. 72-80 |
| Index terms: | Risk management Decision making Skills Companies Organizational development Organizational learning |
| Language: | eng |
| Abstract: | This article illustrates that most of the 'unexpected' events that buffet companies should have been anticipated, they are 'predictable surprises.' The bad news is that all companies are vulnerable to predictable surprises. The good news is that recent research helps explain why that is so and what companies can do to minimize their risk. To address these vulnerabilities, the authors recommend the recognizing, prioritizing, and mobilizing (RPM) approach. |
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