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| Author: | Au, N. Ngai, E. W. T. Cheng, T. C. E. |
| Title: | A critical review of end-user information system satisfaction research and a new research framework |
| Journal: | Omega
2002 : DEC, VOL. 30:6, p. 451-478 |
| Index terms: | Cost benefit analysis Information systems Consumer satisfaction |
| Language: | eng |
| Abstract: | The authors present a critical review of research in end-user information system satisfaction. An extensive literature search is conducted from which over 50 EUISS related papers are identified. It is found that the past research is dominated by the expectation disconfirmation approach. To provide more insights into the psychological processing of the information system performance construct and its impact upon EUISS. the authors propose an integrated conceptual model based on the equity and needs theories. |
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