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| Author: | Sigala, M. |
| Title: | Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector |
| Journal: | Journal of Travel & Tourism Marketing
2004 : VOL. 16:2-3, p. 39-60 |
| Index terms: | Productivity Measurement Benchmarking Data envelopment analysis Hotel management |
| Language: | eng |
| Abstract: | The author illustrates the value of stepwise data envelope analysis for measuring and benchmarking hotel productivity. The used technique combines correlation and DEA analysis for developing robust DEA models and its advantages are illustrated by applying it in a dataset of three star hotels in the UK. |
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