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| Author: | Deniz-Deniz, M. C. de la Zarraga-Oberty, C. |
| Title: | The assessment of the stakeholders' environment in the new age of knowledge: an empirical study of the influence of the organisational structure |
| Journal: | Business Ethics
2004 : OCT, VOL. 13:4, p. 372-388 |
| Index terms: | Business ethics Corporate culture Management science Corporate responsibility Social responsibility Knowledge management Organizational structure Stakeholders |
| Language: | eng |
| Abstract: | This paper focuses on analysis of the environment as a basic tool for stakeholder management, viewing it as a process of social knowledge management (here as: KM). Then, in the light of the KM field, it analyzes which organisational decisions favour a greater corporate effort to analyse the stakeholder environment. The evidence provided by an empirical study carried out in an international context leads to the conclusion that two important structural changes are needed in organisations: first, the presence of a manager or committee responsible for social matters, and second, the commitment of every organisational level in the process of analysing the stakeholder environment. |
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