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| Author: | Gosain, S. Lee, Z. Kim, Y. |
| Title: | The management of cross-functional inter-dependencies in ERP implementations: emergent coordination patterns |
| Journal: | European journal of information systems
2005 : DEC, VOL. 14:4, p. 371-387 |
| Index terms: | resources planning projects case studies |
| Language: | eng |
| Abstract: | This paper reports a study investigating cross-functional coordination in enterprise resource planning (ERP) projects. The collected primary data is related to ERP implementations at 4 large organizations representing different industries and implementation strategies. The case studies suggest three main patterns of managing functional inter-dependencies (here as: int-depcs.): 1. A lean coordination pattern involving intricately planned 'vanilla' implementations, 2. A rich coordination pattern based on managing int-depcs. through organizing arrangements and cultural interventions, and 3. A mediation pattern based on executive mandate or a dominant functional unit laying out the rules of engagement. |
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