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| Author: | Ellram, L.M. Tate, W.L. Billington, C. |
| Title: | Understanding and managing the services supply chain |
| Journal: | Journal of supply chain management
2004 : FALL, VOL. 40:4, p. 17-32 |
| Index terms: | supply chain management service manufacturing models |
| Language: | eng |
| Abstract: | This article documents the growing importance of the services sector and of services purchasing. It develops a supply chain (here as: s-chn.) framework appropriate for a services s-chn. by comparing and contrasting the applicability of three product-based manufacturing models: Global Supply Chain Forum Framework, SCOR and HewlettPackard's Supply Chain Management Model. Finally, described are the challenges for procurement professionals managing purchases for a services s-chn. Suggestions for use of s-chn. management theory, and practices for improvement are presented. |
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