search query: @author Albrecht, K. / total: 2
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| Author: | Albrecht, K. Zemke, R. |
| Title: | Instilling a service mentality : like teaching an elephant to dance. |
| Journal: | International Management
1985 : NOV, VOL. 40:11, p. 61-62, 67 |
| Index terms: | SERVICE INDUSTRIES QUALITY CUSTOMERS HUMAN RELATIONS CORPORATE IMAGE |
| Language: | eng |
| Abstract: |
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