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| Author: | Rosenthal, S. R. Salzman, H. |
| Title: | Hard choices about software: the pitfalls of procurement |
| Journal: | Sloan Management Review
1990 : SUMMER, VOL. 31:4, p. 81-91 |
| Index terms: | SOFTWARE SERVICE MIS COMPUTER PERSONNEL FLEXIBILITY |
| Language: | eng |
| Abstract: | The acquisition of applications software has profound implications for quality of service delivery, and is thus too important strategically to be left data-processing or MIS personnel. Software as process technology is characterized. A number of ways in which management can facilitate software procurement to improve the performance of service-delivery systems are outlined. Suggestions for designing mission-critical software, assessing the service mission, identifying key operational objectives, avoiding unnecessary bells and whistles, securing the participation of operations personnel, limiting the role of "experts" are made. |
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