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| Author: | Sirkin, H. Stalk, G. Jr. |
| Title: | Fix the process, not the problem |
| Journal: | Harvard Business Review
1990 : JUL-AUG, VOL. 68:4, p. 26-33 |
| Index terms: | PAPER AND PULP INDUSTRY ORGANIZATIONAL LEARNING EMPLOYEE PARTICIPATION PROBLEM SOLVING SUCCESS |
| Language: | eng |
| Abstract: | A paper mill company in 1983 was on the verge of loosing each year. One year later the paper mill was just about break-even, today it is a highly profitable operation. The key to the mill's success was a multiyear learning process in which employees developed four more sophisticated problem-solving loops: fix-as-fail - solving problems after occurring; prevention - keeping problems from occurring; root causes - discovering what is truly causing a problem; anticipation - solving problems before they occur and finding innovative solutions to customers' problems. These four loops are illustrated by the paper mill's experiences. |
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