search query: @author Ras, A. J. / total: 2
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| Author: | Bluemke, H. Ras, A. J. |
| Title: | "Total Quality Management": Den Kunden zuliebe = "Total Quality Management": to the customers' satisfaction |
| Journal: | Management-Zeitschrift Industrielle Organisation
1991 : MAR, VOL. 60:3, p. 30-34 |
| Index terms: | QUALITY CONTROL QUALITY ASSURANCE MANAGEMENT CUSTOMERS CONSUMER SATISFACTION |
| Language: | ger |
| Abstract: | Companies can no longer feel satisfied with a quality that results by chance from the sum of individual work processes. Quality does not occur accidentally, it has to be planned, monitored and controlled. This is the only possible way to realize a continuous improvement in organization and production processes and to satisfy the clientele. The "zero defect" concept is examined. The main tasks of quality assurance are summarized. The basics of a cost/benefit analysis of a quality assurance system are reviewed. The relationship between Total Quality Control and Total Quality Management is highlighted. |
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