search query: @author Blois, K. J. / total: 20
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| Author: | Blois, K. J. |
| Title: | The changing market for consumer services: opportunities and implications. |
| Journal: | European Research
1981 : APR, VOL. 9:2, p. 61-68 |
| Index terms: | SERVICE INDUSTRIES CONSUMER EXPECTATIONS COSTS ORGANIZATIONAL DEVELOPMENT PRODUCTIVITY |
| Language: | eng |
| Abstract: |
SCIMA