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| Author: | Schneeweiss, Ch. Schneider, H. |
| Title: | Measuring and designing flexibility as a generalized service degree |
| Journal: | European Journal of Operational Research
1999 : JAN, VOL. 112:1, p. 98-106 |
| Index terms: | Theories Service Planning Decision making |
| Freeterms: | Hierarchical planning Multi-criteria decision making |
| Language: | eng |
| Abstract: | In this paper, flexibility is designed and measured as the availability of a dynamic system in an uncertain environment. After a brief discussion of the literature, flexibility is defined essentially as the service degree of a system's dynamic technology. As a further step, this measure is extended to incorporate a system's planning, forecasting, and implementation ability. To obtain a deeper insight into the complex nature of the measure, the design of flexibility is discussed within the framework of hierarchical planning. |
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