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| Author: | Stonehouse, G.H. Pemberton, J.D. Barber, C.E. |
| Title: | The role of knowledge facilitators and inhibitors: lessons from airline reservations systems |
| Journal: | Long Range Planning
2001 : APR, VOL. 34:2, p. 115-138 |
| Index terms: | AIRLINES INFORMATION |
| Freeterms: | COMPUTER RESERVATION SYSTEMS KNOWLEDGE CREATION |
| Language: | eng |
| Abstract: | By reference to a study of airline-developed computer reservation systems (CRSs), this article explores the strategic importance of information in creating knowledge to generate superior performance. By examining developments in the use, management and control of information derived from CRSs, evidence is presented to explain how CRS-owning airlines have circumvented regulatory controls and increasingly competition to sustain competitive advantage through the development of their information and knowledge systems. |
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