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| Author: | Davies, A. |
| Title: | Moving base into high-value integrated solutions: a value stream approach |
| Journal: | Industrial and Corporate Change
2004 : OCT, VOL. 13:5, p. 727-756 |
| Index terms: | customers service suppliers |
| Language: | eng |
| Abstract: | Some of the world's leading suppliers are developing strategies to move into the provision of innovative combinations of products and services as `high-value integrated solutions´ tailored to each customer's needs. This article suggests that the provision of integrated solutions is attracting firms -traditionally based in manufacturing and services- to occupy a new base in the value stream centred on `systems integration´. In addition to an ability to design and integrate systems using internal or external sources of product supply, these firms are developing novel combinations of service capabilities required to provide complete solution to each customer's needs. |
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