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Author: | Croxton, K.L. |
Title: | The order fulfillment process |
Journal: | International Journal of Logistics Management
2003 : VOL. 14:1, p. 19-32 |
Index terms: | Supply chain management Customers Networks Value added Distribution |
Language: | eng |
Abstract: | Order fulfillment is a key process in managing the supply chain. In this paper, the order fulfillment process is described in detail to show how it can be implemented within a company, and managed across firms in the supply chain. The activities of each sub-process are examined; the interfaces with functional silos, processes and firms are evaluated; and, examples of successful implementations are provided. |
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