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| Author: | Jehn, K. |
| Title: | A qualitative analysis of conflict types and dimensions in organizational groups |
| Journal: | Administrative Science Quarterly
1997 : SEP, VOL. 42:3, p. 530-552 |
| Index terms: | ADMINISTRATION CONFLICT ORGANIZATIONS |
| Language: | eng |
| Abstract: | This paper presents a multifaceted qualitative investigation of everyday conflict in six organizational work teams. Repeated interviews and on-site observations provide data on participants' perceptions, behaviors, and their own analyses of their conflicts, resulting in a generalized conflict model. Model evaluation indicates that relationship conflict is detrimental to performance and satisfaction; process conflict is also detrimental to performance; and task conflict's effects on performance depend on specified dimensions. |
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