search query: @author Bruhn, M. / total: 21
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| Author: | Bruhn, M. |
| Title: | Business Gifts: A Form of Non-verbal and Symbolic Communication |
| Journal: | European Management Journal
1996 : VOL. 14:1, p. 61-68 |
| Index terms: | INDUSTRIAL RELATIONS MARKETING CUSTOMERS |
| Language: | eng |
| Abstract: | The development and fostering of business relations is of crucial importance in marketing. Customer satisfaction is becoming the key success factor in this context. The creation of customer satisfaction by means of fostering the business relationship comprises rational aspects as well as personal, human aspects. The exchange of gifts is part of the personal relationship and conveys a variety of messages in our culture. Gift giving between companies has already become usual to a considerable degree. Nevertheless, the givers do not proceed very professionally in most of the cases. In order to facilitate a systematic approach to the problem of gift giving in business, Manfred Bruhn has analysed the gift culture of German companies in a survey. By comparing the expectations and the actual behaviour of givers and recipients, gift behaviour can be indentifed.... |
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