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| Author: | Brusco, M.J. Jacobs, L.W. |
| Title: | Starting-time decisions in labor tour scheduling: an experimental analysis and case study |
| Journal: | European Journal of Operational Research
2001 : JUN, VOL. 131:3, p. 459-475 |
| Index terms: | CALL CENTRES HEURISTIC METHODS INTEGER PROGRAMMING SCHEDULING |
| Language: | eng |
| Abstract: | Many service organizations limit the number of daily planning periods in which employees may begin their shifts to a fixed number, S. Even for relatively small values of S, which are quite common in practice, there may be hundreds, thousands or millions of possible subsets of starting times. This paper presents the results of a large experimental study that revealed that, in many instances, only a very small portion of starting-time subsets was capable of providing the minimum workforce size. |
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