search query: @indexterm call centres / total: 21
reference: 18 / 21
| Author: | Hyman, J. (et al.) |
| Title: | Work-life imbalance in call centres and software development |
| Journal: | British Journal of Industrial Relations
2003 : JUN, VOL. 41:2, p. 215-239 |
| Index terms: | Call centres Software Working conditions |
| Language: | eng |
| Abstract: | The paper evaluates the centrality of work to employees in two growing employment sectors, call-centres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime, or intangible, represented by incursions imported from work, such as exhaustion and stress. |
SCIMA