search query: @indexterm call centres / total: 21
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| Author: | Birkinshaw, J. |
| Title: | Waking up the call centre |
| Journal: | Business Strategy Review
2006 : VOL. 17:4, p. 18-21 |
| Index terms: | entrepreneurship call centres case studies |
| Language: | eng |
| Abstract: | This article presents the tale of entrepreneur PV Kannan. He started 24/7 Customer and changed the concept of the call centre. |
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