search query: @indexterm call centres / total: 21
reference: 6 / 21
| Author: | Bain, P. Taylor, P. |
| Title: | No passage to India? Initial responses of UK trade unions to call centre offshoring |
| Journal: | Industrial Relations Journal
2008 : JAN, VOL. 39:1, p. 5-23 |
| Index terms: | financial services telecommunication retailing trade unions call centres case studies companies United Kingdom Asia |
| Freeterms: | offshoring |
| Language: | eng |
| Abstract: | This article deals with the first wave of call centre off-shoring from the U.K. to India from 2002 to 2004. Presented are trade union (here as: t-u.) responses in five case study companies: Prudential, HSBC, LTSB, BT, and Reality. Drawing on theories of union power resources, incl. international action, the relative efficacy of t-u. responses is analyzed. |
SCIMA